Eligibility Support Specialist

Grand Forks Human Service Zone partners with the Department of Health and Human Services to deliver exceptional Economic Assistance programs to our community.The Eligibility Support Specialist (18-00-5484) assists the Economic Assistance team through administrative, programmatic, and client support.This position works with Economic Assistance programs including Temporary Assistance to Needy Families (TANF), Health Care Coverage, Supplemental Nutrition Assistance Program (SNAP), Low-Income Energy Assistance, Child Care Assistance, Healthy Steps and General Assistance.Program training is provided for this position.

Duties and Tasks

Assisting clients in a front-desk/lobby environmentFielding client communications to include phone calls, emails and mailPreparing general correspondenceOrganizing and maintaining office records, filling systems, and general office procedureAssembling and distributing program information, applications, forms, reports, and other materials to clientsReview, input, and retrieve data from various databases and computer systemsMaintain a working knowledge of the laws, rules, policies, procedures, and regulations

Minimum Qualifications

Requires the completion of a High School Diploma and/or GED AND one of the following:Completion of the eligibility worker one-year certificate programCompletion of 90 semester hours or 135 quarter hours of a bachelor's degree programThree years of work experience involving processing of claims, loans, financial eligibility benefits, credit reviews, abstracts, taxes, housing assistance, or working in the clerical accounting, bookkeeping, legal, financial, business, teaching, investments/financial planning, or computer/data processing fields.Three years of any combination of education and experience listed above.

Preferred Qualifications

Strong administrative, collaborative, and communication skill setsWell organized and able to communicate effectively with diverse populations Have a strong eye for detailBe able to self-manage your time and prioritize duties effectivelyPride yourself on excellent communication skills, empath, and being a team playerHave a passion and drive for helping others to make a difference in our community

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt

Application Procedures

Your resume should include information to demonstrate how you meet the minimum qualifications as posted. If the Department's Human Resource Division is unable to determine that you meet the minimum qualifications, credit will not be given. All application material must be received on or before the closing date by 11:59 pm.Applicants must be legally authorized to work in the United States. The Department of Health & Human Services does not offer or provide sponsorships.A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview.For more information about the position or if you need an accommodation, please contact Ashley Woffard at awofford@nd.gov or 701.787.8514.Employing Unit: Grand Forks Human Service ZoneUnit Phone Number: 701.787.8514TTY Number: ND Relay Service 1-800-366-6888 (text); 1-800-366-6889 (voice)If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact recruiter@nd.gov or (701)328-3290.

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.