Unemployment Insurance Generalist

The Unemployment Insurance Division of Job Service ND is initiating a multi-year computer system replacement project, known as "Unemployment Insurance Modernization." We're seeking dedicated Unemployment Insurance (UI) Generalists to play a crucial role in supporting our Unemployment Insurance Program. This role will encompass a range of responsibilities, with a primary focus in the areas of tax liability and compliance for employers, claimant eligibility for benefits, benefit overpayments, and collections. Additionally, the UI Generalists may be required to contribute to project-related tasks, including data entry.Key Responsibilities:Collaborate with a dynamic team to enhance the Unemployment Insurance Program.Evaluate tax liability and compliance issues for employers.Assess claimant eligibility for benefits and address benefit overpayments and collections.Assist in various project-related tasks, including data entry and documentation.

Minimum Qualifications

To be considered for this position, you must have the following experience/education combination:a high school diploma or equivalent plusat least four (4) years of experience working in claims processing, insurance, payroll, customer service management or related functions. Related college-level course work may be substituted for the work experience requirement on a year-for-year basis.

Preferred Qualifications

Preferred candidates will be able to demonstrate excellent communication skills, both verbally and written, and be proficient in the use of Microsoft Office products.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore RooseveltMore than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.Total Rewards: The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate.

Application Procedures

All application material must be received online through the ND PeopleSoft System on or before 11:59 p.m. on the closing date and must include:Resume (must clearly explain how you meet the minimum qualifications)Cover letterCopy of college transcript (if applicable)Three professional referencesApplications will be scored based on a 100-point candidate questionnaire to be considered for interviews. It is very important to be thorough and detailed on all your application materials.Applicants claiming ND veteran's preference must submit documentation proving their ND residency and eligibility under North Dakota Century Code 37-19.1. Refer to https://www.veterans.nd.gov/benefits-and-services/veterans-preference-nd/documentation-required-applicant for required documentation to upload.Applicants are encouraged to provide genuine responses that accurately reflect their own skills, experience, education, and background when completing their application. The use of AI tools to generate answers should be limited to ensure responses are authentic.Job Service North Dakota does not provide sponsorships.For more information or if you need accommodation or assistance in the application or selection process, contact Raeann Schmitcke, Human Resource Officer, at raeannschmitcke@nd.gov or 701-328-2840. TTY users may use Relay North Dakota at 711 or 1-800-366-6888.Learn more about Job Service North Dakota at https://www.jobsnd.com/

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.